Welcome to Leisure Inn Penny Royal

On behalf of Leisure Inn Penny Royal, I would like to take this opportunity to welcome you to our property. We recognise that you have a wide variety of accommodation options to choose from and we are honoured that you have selected to stay with us while in Launceston.

Leisure Inn Penny Royal is a part of the Leisure Inn brand, managed by StayWell Holdings – one of the largest hotel management groups in Asia Pacific. Together with its parent company Prince Hotels Inc., it offers a combined portfolio of properties across a diverse network of open and operating hotels, resorts, golf courses and ski resorts in locations such as Australia, Singapore, China, Japan, India, Indonesia, Hawaii, Kingdom of Bahrain, the United Arab Emirates and the United Kingdom.

Prince Hotels & Resorts and StayWell’s combined brand offerings include The Prince, Grand Prince Hotel, Policy, Park Regis, Prince Hotel, Leisure Inn Plus, Prince Smart Inn and Leisure Inn. Each brand offers guests quality experiences ranging from luxury to lifestyle to midscale.

At Leisure Inn, we are passionate about offering value for money accommodation in the very best locations, and work to ensure our hotels encapsulate what our guests want and deserve in a quality hotel product.

If you are not already a member of our Stay Well Rewards loyalty programme, I invite you to join other members, where you can earn and redeem points every time you stay with us worldwide, enjoy exclusive member only offers, and best of all, it’s free to join. Just speak to our friendly reception team where they can help you sign up, or alternatively you can join at www.staywellrewards.com.

We sincerely hope you enjoy your stay at Leisure Inn Penny Royal and look forward to hearing any comments or feedback you may have about our facilities and services. Please visit www.staywellgroup.com/contact-us to submit an online form. Your feedback will be analysed and used to continually improve the standard of services, facilities and training of our hotel staff.

Once again, thank you for choosing Leisure Inn Hotels.

Stay Well,

SW

Simon Wan,
President & Director

GM Welcome Letter

We are delighted that you have selected Leisure Inn Penny Royal for your stay.

On behalf of the entire team at Leisure Inn Penny Royal, I extend you a very warm welcome and trust that your stay with us will be both enjoyable and comfortable.

At Leisure Inn, the health and safety of our valued guests and staff are of utmost importance to us and we wish to assure our guests that we are following stringent guidelines set by the authorities in all areas of our business.

In line with taking a pro-active role in preventing the spread of Covid-19, we would like to inform that the following precautionary measures are in place:

  • Temperature checks for guests, staff and contractors working within the hotel.
  • All visitors to the hotel will be required to complete a Travel Declaration Form.
  • Regular cleaning of public areas with focus on high frequency touch points.
  • Enhanced cleaning procedures in place for guests’ rooms.
  • Implement safe distancing measures.
  • Masks, sanitisers, and single use toiletries are available at reception.

Our Reception is open between 8am to 4pm.

We hope that you find the above information useful and please do not hesitate to contact reception desk directly should you require any further assistance.

Together we can fight Covid-19.

We wish you a pleasant stay with us.

Stay Well,
Hotel Management

COVID-19 Measures

View COVID-19 Measures

Hotel Facilities

If you have any questions, dial “9” for Reception. 

Accounts

Payments can be made by cash, credit card or EFTPOS. If you are settling your account with a credit card, please note that a credit card surcharge will apply.

Credit card payments in Australia incur a merchant service fee in addition to the total amount payable.
Please see Reception for further information.

Adaptors

The power points in your room operate on 240 volts (AC 50 cycles).
Adaptors are available for hire from Reception.

Baby Sitting Facilities

Baby cots are available for hire. Please contact reception to arrange delivery before 9:00 pm.
A child minding service can be arranged provided 48-hour notice is given.
Please contact local provider directly with below contact details for the arrangements and further information:

  • Aladdin Baby Sitting Services – 0411 220 850
  • Bubs On Board Baby Equipment Hire – 0408 433 301

Car Parking

Designated car parks will be advised to you on check-in. These areas are not secured, however, the Motel section of the hotel does have surveillance cameras, and hotel recommends that you do not leave valuables in your vehicle. There is no allocated parking. Parking permits must be displayed at all times or you will be subject to a fine.

Check-Out Time

We ask you to vacate your room by 10:00 am on the day of departure. A later departure may be available; however a late check out fee may apply. Should you be leaving prior to 7:00 am on the day of your departure, please contact the reception a day prior to settle any accounts and arrange for a key return.

Cheques

Travel cheques and bank cheques are accepted. however, business or personal cheques are only accepted with a prior approval from the management.

Do Not Disturb

Please place your “Do Not Disturb” sign outside your hotel room/apartment door to ensure your privacy is upheld. Please note your room will not be serviced during this time.

Do Not Disturb

Please place your “Do Not Disturb” sign outside your hotel room/apartment door to ensure your privacy is upheld. Please note your room will not be serviced during this time.

Dry Cleaning

We offer same day laundry and dry cleaning services Monday to Friday only. Place the completed list in the laundry bag provided in your wardrobe and leave at the reception prior to 9:00am. Your garments will be available for collection from the reception at approximately 5:30 pm. For additional laundry services outside of the nominated times, please contact the reception.

Facsimile Services/Photocopying

A facsimile service is available at the reception. Charges are summarized below:

  • Local & Interstate
    $1.50 first page & 50 cents every page thereafter
  • International
    $5.00 first page & $3.00 for every page thereafter
  • Incoming Faxes
    50 cents per page
  • Photocopying
    15 cents per page

Guest Laundry

For your convenience, there is a guest laundry located in both buildings. Hotel laundry is situated on the ground floor near room 237 apartment laundry is located on the ground floor near the pond.

$2.00 and $1.00 coins are needed to operate the washing machine & $1.00 coins to operate the dryer; a wash or dry cycle takes 40 mins. Laundry detergent in sachets can be purchased from the reception for $1.00.

Feedback

We thank you for choosing to stay with us and welcome receiving your comments on our facilities and services. Please visit and log onto www.staywellgroup.com/feedback to submit an online form. Your feedback will be analysed and used to continually improve the standards of our services and facilities and in the training of our hotel staff.

Housekeeping

Should you have any special room servicing requirements such as a nominated time for servicing your apartment or for additional linen, please contact the reception. Coat hangers, extra pillows, and blankets are placed in the wardrobes.

PLEASE NOTE: Self-contained rooms are not serviced daily. Services are available at a fee.

Keys

Please remember to keep your room key with you at all times and ensure you lock all doors and windows when leaving your apartment for security purposes. Two keys are available per hotel room/apartment. Lost or unreturned keys will attract a fee of $50 per set.

Loss and Damage

All apartments are fully equipped with a standard inventory. Please report any breakages, missing items or damaged property on arrival. The cost of replacement or repair on any items broken or damaged is the responsibility of the guest.

Loyalty Programs

Stay Well Rewards

Leisure Inn Penny Royal is part of the Stay Well Rewards loyalty program, where you can earn and redeem points across StayWell properties worldwide. From time to time we also offer bonus point promotions, exclusive member only deals and best of all membership is free – so it really pays to be a member of Stay Well Rewards! Just speak to our friendly Reception team where they can help you sign up and start earning points* today or alternatively you can join at www.staywellrewards.com.

Affiliate Loyalty Partners – Qantas Frequent Flyer

Leisure Inn Pokolbin Hill is proud to partner with Qantas Frequent Flyer to offer guests more choices and rewards options during your stay. Please speak to our Reception team for further information on how to earn points* for your stay.

*Guests can select one program to earn points on and point earning is only available on eligible bookings. 

Terms and conditions apply. Only one loyalty program is eligible for points earning per stay. 

Luggage Storage

We will be happy to assist you with baggage storage (subject to availability), please contact the reception.

Maintenance

Please contact Reception should there be any items requiring our attention.

Pets

Pets are not allowed. The only exception to this rule are guide dogs.

Noise After Dark

Please keep noise to a minimum and respect other guests during the nights.

Reception Hours

May – September

Reception is open between the hours 7:30 am – 9:30 pm Sunday to Thursday
Reception is open between the hours 7:30 am – 10:00 pm Friday and Saturday.

October – April

Reception is open between the hours 7:00 am – 10:00 pm 7 throughout the week.

AFTER HOURS EMERGENCY, CONTACT SECURITY 0409 567 789

Safe

All rooms are equipped with a safe for personal items.

Smoking

All rooms are non-smoking. Smoking is prohibited and smoke detectors will trigger the fire alarm. The Fire Department can isolate the cause to each individual unit and there will be a fine/penalty imposed as the Fire Department must attend. Smoking in rooms will result in additional cleaning charges

If you need to smoke on the property, please ensure it is away from rooms and does not affect any other guests. Ashtrays are provided for your use.

Tour Bookings

For information on a wide range of activities in this area, please contact the reception who will be happy to organise bookings on your behalf, or contact Launceston Travel & Information Centre directly on 6336 3133 for more information.

Umbrellas

Umbrellas can be borrowed from the reception or they can be purchased for $40.

Upgrades

The hotel has a variety of room type options including Queen Rooms, Triple Rooms, One/Two/Three and Four Bedroom Apartments. Upgrades are subject to availability. Enquire at the reception for upgrade options and rates.

Wake Up Calls

Wake up calls may be booked by calling the reception before 9:00 pm.

Room Facilities

If you have any questions, dial “9” for Reception.

Air Conditioning

All apartment rooms and limited hotel rooms have air conditioning. Additional fans available at the reception.

Balcony

Please do not hang towels, clothing or other items over the balcony.
Please consider the guests below by now throwing rubbish or other items over the balcony.

Dialling

Reception                 Dial 9
Room to Room        For hotel, dial room number.
For Apartments, dial 6 then the room number (last two digits)
Outside Line            Dial 0 wait for dial tone then dial the number
Calling Overseas     Dial 0 then 0011 followed by the country code

Country Codes:

Country Codes:

  • 1        Canada
  • 86     China
  • 45     Denmark
  • 33     France
  • 49     Germany
  • 91     India
  • 62     Indonesia
  • 353   Ireland
  • 39     Italy
  • 81     Japan
  • 82     Korea
  • 60     Malaysia
  • 31     Netherlands
  • 64     New Zealand
  • 63     Philippines
  • 7       Russian Federation
  • 65     Singapore
  • 34     Spain
  • 46     Sweden
  • 41     Switzerland
  • 66     Thailand
  • 44     United Kingdom, Channel Islands
  • 1       US

For other codes contact reception.

Departures

Guests are reminded to vacate their rooms by 10:00am on the day of departure, otherwise, extra charges apply – see check out time.

Hair Dryer

For your convenience, each hotel room and apartment is equipped with a hairdryer. If you encounter a problem with your hair dryer, please contact the reception and a replacement will be provided.

Internet Access

At all Park Regis & Leisure Inn Hotels in Australia, we are delighted to offer our valued customers with a complimentary Wi-Fi (limited).

Additional data may be purchased directly online once your allowance limit has exhausted.

Please contact the reception for further details.

Iron/Ironing Board

For your convenience, an iron and ironing board are located in your apartment.

Maintenance

Please contact the reception should there be any items requiring attention.

Messages

The telephone in your room/apartment has no direct line in service. All incoming calls with be transferred via the reception.

Tea & Coffee Facilities

All apartments are provided with tea and coffee making facilities. For additional supplies, please contact the reception.

Telephone Charges

Each apartment is fitted with a direct dial telephone. All other external calls are automatically recorded on our call accounting system; calls are charged at the following rates:

$0.80 for connection and 80 cents per pulse thereafter (within Australia)
$2.50 for connection and 80 cents per pulse thereafter (overseas)
$0.65 for connection fee on 1300/1800 numbers

Dining

If you have any questions, dial “9” for Reception.

Restaurant

Kings Bridge Bar and Restaurant is a family-friendly venue serving breakfast, lunch, and dinner.
Please see the reception for operating hours.

Penny Royal Restaurant, located at the Penny Royal attraction, is also a great family-friendly restaurant. Phone 6332 1011 for operating hours. Leisure Inn Penny Royal guests receive a 10% discount upon presentation of their room key.

Both Kings Bridge Bar and Restaurant and Penny Royal Restaurant are not managed by the hotel.

Local Information

If you have any questions, dial “9” for Reception.

Airline Offices

Domestic Reservations & Information

  • Qantas 
    13 13 13
  • Virgin Australia
    13 67 89
  • Jet Star
    13 15 38

Airport

Launceston airport is a 20-minute drive south from the city centre.

Banks

Please contact the reception for directions to the nearest banking locations.

Car Rental

Please contact the local provider directly with below contact details for detailed information.

Thrifty
Address: 151 St. John Street
Phone:     6333 0911

AutoRent HertZ
Address: 58 Paterson Street
Phone:     6335 1111

Hairdresser/Beauty Salon

Please contact the local provider directly with below contact details for detailed information.

Price Cutters
Address: 3/115 Brisbane Street
Phone:     6334 6847

Chemist

Please contact the local provider directly with below contact details for detailed information.

Healthwise Pharmacy
Address: 84 Brisbane Street
Phone:     6331 7777

Terry White Pharmacy
Address: 86 St. John Street
Phone:     6331 5424

Cinema Information

Our reception will be happy to direct you to the cinema. For a complete listing of available films and session times, please contact the cinema directly or check the local newspaper.

Village Cinemas
Address: 163 Brisbane Street
Phone:     6331 5066

Convenience Store

Our reception will be happy to direct you to the closest convenience store. The details are listed below.

TRC Petrol Station (Bottle shop & Convenience store)
Address: 121-131 Paterson Street
Phone:     6331 4604

Coles Supermarket
Address:
128 Wellington Street
Phone:     6334 2299

Dentists

Please contact the local provider directly with below contact details for detailed information.

Pick up & Associates
Address:
44 Brisbane Street
Phone:     6331 4855

Charles Goldsmith Dentist
Address:
58A Elphin Road
Phone:     6334 7140

Doctor

Please contact the local provider directly with below contact details for detailed information.

The Esk Family Health Centre
Address:
33 Brisbane Street
Phone:     6331 2355

West Tamar Health Centre
Address:
1 Windsor Drive, Riverside
Phone:     6327 2947

Optometrist

Please contact the local provider directly with below contact details for detailed information.

CWC Optometrists
Address:
47 Brisbane Street
Phone:     6331 7566

Island Optical
Address:
6-8 Quandrant Mall
Phone:     6331 1008

Taxi Services

Taxi Combined Services    13 10 08

Things To Do

Located less than a three-hour drive from Hobart, Launceston is one of Australia’s oldest cities and the largest city in the region. A picturesque, bustling hub of food, wine, and culture, Launceston provides the perfect balance of city and country charm and is a must-visit for the cultured traveller.

When your days are filled with sightseeing and adventures, and your nights are spent experiencing all the incredible food, wine and entertainment Launceston has on offer, you’re going to need somewhere to rest and recoup, and the Leisure Inn Penny Royal is the place to stay.

Our Top 8 Picks for Things To Do

Experience Tasmania’s most famous views

There are few landscape backdrops that can compare with Cradle Mountain, which explains its position as one of Tasmania’s most famous natural icons. The greater Launceston region’s picturesque Cradle Mountain sits amongst the world heritage listed national parks, rich with geological features dating back to the Jurassic period including everything from deep, lush valleys and glacial lakes, to intricate cave networks.

Hiking enthusiasts will fall in love with the world-famous Overland Track, a 6-day journey that takes you deep into this spectacular Tasmanian wilderness. Looking for something a little less strenuous? Those seeking a day trip can depart from Launceston for a day-tour of Cradle Mountain and its standout features including tumbling waterfalls, native wildlife, and the Dove Lake plateau.

Eat and drink your way through the Tamar Valley

Renowned for its stellar wine and raw food production, the greater Tamar Valley is a must-do for any food and wine enthusiast exploring Tasmania. With a wide selection of wineries to choose from, we recommend taking the scenic route.

Starting at Tamar Valley in Launceston, indulge in a drive that weaves through orchards, pastures, and forests, finishing up in Narantawpu National Park, offering unrivalled views of the region. This unique experience includes both a variety of food and wine destinations and plenty of opportunities to stop and take in the serenity. We guarantee there is no better way to explore Launceston’s best food and wine region.

Queen Victoria Museum and Art Gallery

For those looking to dive deep into Launceston’s local history and character, the Queen Victoria Museum and Art Gallery (QVMAG) is Australia’s largest regional museum. Earning itself a national profile for its collections of Australian colonial art, decorative art, and design, and Tasmanian history, QVMAG is, undoubtedly, Launceston’s cultural heart beat.

The QVMAG is located on two sites; the 1870s era railway workshop at Inveresk and the 1891 Royal Park Art Gallery Building on Wellington Street. For family holidaymakers, the Inveresk site is home to The Phenomena Factory, a free-entry interactive science center providing hands-on educational fun for kids of all ages. Stargazers are sure to enjoy the Launceston Planetarium, where you’ll see astronomical concepts demonstrated in a way that is both theatrical and technical, also located at Inveresk.

Cataract George Cliffgrounds and Reserve

Known locally as ‘The George’, this unique natural formation is a little slice of wilderness solitude hidden just a 15-minute talk from Launceston’s city centre. With beautiful Victorian gardens, exotic plants, scenic hiking trails, a George clibming chairlift and a swimming hole surrounded by bushland, Cataract George is the perfect day trip for those looking to take some time out from the hustle and bustle of the city life, and explore one of Launceston’s best natural offerings.

Penny Royal Adventure Park

As Tasmania’s only theme park, Penny Royal Adventure Park is a must-do for families, thrill-seekers and culture enthusiasts alike. There are plenty of activities on offer for kids, as well as attractions for adults including a barge ride, which takes passengers through the venue’s history, a gondola-style charlift and ten different rope walks suspended over towering cliffs. A premium, locally-made ice creamery and multiple restaurants and bars are also available on site – the perfect pick-me-up for busy adventurers. Penny Royal Adventures is located directly next door to Leisure Inn Penny Royal, making it the perfect activity for those looking to explore closer to home.

Get up-close with native wildlife

Tasmania Zoo is a local family-run zoo located just 20 minutes drive from Launceston CBD in the picturesque Tamar Valley. Dedicated to the continuous contribution to wildlife conservation in the region, Tasmania Zoo is passionate about educating visitors on Australia’s native wildlife, and rare and exotic species from around the world.

Showcasing more than 100 rare, critically endangered, exotic and native species, it’s an excellent opportunity for international and Aussie travellers alike to broaden their knowledge of Australia’s wildlife. Tasmania Zoo is the only zoo in the Asia-Pacific where visitors can see the incredibly rare Celebes Crested Macaque, also known as the Crested Black Macaque.

Celebrate abundance in Launceston

Immerse yourself in the culture of Launceston by exploring the array of local markets – farm fresh produce, fashion, jewellery, timber wares, and so much more. The Evandale and Esk markets are a must for farm-fresh enthusiasts looking to pick up locally grown produce from Tassie farmers. Looking for a bargain? The Boardmills Market in Avalon Estate is the perfect opportunity to browse timber and fine craftsmanship using Tasmania’s natural assets – if you’re up for a haggle, this is the place for you.

Get lost in a sea of purple

Running over 260 acres, Bridestow Lavender Estateis, the world’s largest privately-owned lacender farm and is one of the region’s most breathtaking sights. Bridestow grows true French lacender, which is the only variety suitable for perfume making and cooking. Guests are encouraged to indulge amongst the purple flowers (photo opportunities are encouraged), before indulging in a little retail therapy at the Bridestow Lavender Estate gift shop, which sells products made from their premium lavender oil and flowers including soaps, skin creams, teas, their famous Bobbie Bear heat packs, and so much more.

Safety & Security

If you have any questions, dial “9” for Reception.

After Hours – Emergency

For any emergency after the reception is closed, please contact security on 0409 567 789
For Police, Fire or Ambulance – dial 000

Emergency

Police, Fire Department or Ambulance – dial ‘0’ for an outside line followed by ‘000’.

Fire Evacuation

  1. If the fire alarm get triggered please make your way to the nearest fire exit and report to the reception. DO NOT RUN.
  2. Do not telephone Reception as we may need the lines for Emergency Calls.
  3. Assembly points are located in both car parks.
  4. Do not re-enter the building unless you are advised to do so.

There are instructions behind each door.

Hospitals

Launceston General Hospital (Public)
Address:
274-280 Charles Street
Phone:     6777 6777

St. Vincent’s Hospital (Private)
Address:
5 Frederick Street
Phone:     6332 4999

Security

For security reasons, please ensure all doors and windows are locked and closed behind you when entering or leaving your apartment.

News & Offers

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